Free Resources To Grow your  Hospitality Business

A. Our programme starts at just £49 per month (less than £12 per week). With an easy upside of £365,000 per year if implemented properly and consistency the return on investment is easily paid off.  With ever increasing wage costs you are probably already paying out £1000’s of per week on staff wages. You have to make sure you maximise your sales return from them. Training your staff to optimise their sales ensures your revenue will increase whilst your wage bill doesn’t.

A. We know what they mean, some sales tips and techniques that other people teach can be cheesy - even cringe worthy.  Sales Through Service is not about cheesy lines or pushy selling. We are fierce advocators about serving our guests as passionate professionals. We have designed the course for adult professional staff and there is hardly any selling at all. It is about delivering service to the guests in an informed, smart and comfortable way.

A. Every restaurant we work with is unique with their own style, design and challenges. Each has different team members and of of course attract varieties of guests. Whilst the service and dining experience expectations of guests differ between various establishments, the principles for delivering an exceptional dining experience that exceeds are exactly the same in every restaurant. Our guests want certain things from our business, each and every time.

The Sales Through Service L.A.P.S are adaptable to the tempo, style and nature of each individual restaurant or bar. Exceptional service and exceptional sales should be a main focus of every restaurant and bar.

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A. Guests today are very wise to pushy upselling, quite often it is predictable, inappropriate and awkward. We recognise this and made sure our Sales Through Service L.A.P.S programme puts your guest’s experience at the front and centre of the conversation and they decide. Your staff find what they like or they want first. Then propose a solution for the guest. The solution is not about recommending an expensive bottle of wine or dish. If guests feel ripped off or suffer ‘bill shock’ they will not return or recommend you. We empower your team to make small incremental sales to each and every guest to ensure long term optimal success and a great experience for all.

A. The Hospitality Masters is a monthly membership meaning you cancel at any time, but you must cancel within 24 hours of your renewal date to not get charged for the next month. But we’re confident you won’t want to leave because members stay with us a very long time because of the results they get! Obviously, you will have to return any downloaded materials such as the plans and templates, trainings or cheat sheets and sign an agreement saying you won’t use any of our IP and documents, but other than that… you’re entirely free to change your mind and leave if it's not right for you.

A. Companies are having to come to terms with pressure on costs and limited resources.  Low-cost initiatives that can produce big gains are especially appealing.  In an era of low economic growth, it is the little things that make a difference.  Changing the way they engage with a table by adding a simple question will change the way the staff engage with the guests resulting in big changes.

A. Our programme has been designed so that it is quick for new starter to sit and learn the course. It is simple to follow with immediate rewarding results, for both your team members and your P&L. Your staff will earn higher tips and hopefully enjoy their job more and stay with you longer. Don’t feel concerned that your team member might be trained to a great standard and then leave. Be concerned that they may not be trained to a great standard, and they’ll stay.