All The Tools You Need To Build A Successful Hospitality Business

A. Our programme starts at just £49 per month (less than £12 per week). With an easy upside of £365,000 per year if implemented properly and consistency the return on investment is easily paid off.  With ever increasing wage costs you are probably already paying out £1000’s of per week on staff wages. You have to make sure you maximise your sales return from them. Training your staff to optimise their sales ensures your revenue will increase whilst your wage bill doesn’t. 

A. We know what they mean, some sales tips and techniques that other people teach can be cheesy - even cringe worthy.  Sales Through Service is not about cheesy lines or pushy selling. We are fierce advocators about serving our guests as passionate professionals. We have designed the course for adult professional staff and there is hardly any selling at all. It is about delivering service to the guests in an informed, smart and comfortable way.

A. Every restaurant we work with is unique with their own style, design and challenges. Each has different team members and of of course attract varieties of guests. Whilst the service and dining experience expectations of guests differ between various establishments, the principles for delivering an exceptional dining experience that exceeds are exactly the same in every restaurant. Our guests want certain things from our business, each and every time.

The Sales Through Service L.A.P.S are adaptable to the tempo, style and nature of each individual restaurant or bar. Exceptional service and exceptional sales should be a main focus of every restaurant and bar.

A. This is a common problem and in some sectors of the restaurant business it appears to be getting worse. Our programme has been designed so that it is quick to do the course, simple to follow with immediate rewarding results. Staff earn higher tips and hopefully will stay with you longer. Don’t feel concerned that your team member might be trained to a great standard and then leave. Be concerned that they may not be trained to a great standard, and they’ll stay.